منابع مشابه
Knowledge Management ( CKM ) : Perspectives & Practices
While Customer Relationship Management (CRM) refers to building strategies and tools for managing relationships with customers, Customer Knowledge Management (CKM) refers to strategies that help companies derive valuable insights about customers that get stored in the form of customer data / information to be shared across the value chain, which when preserved would become a knowledge repositor...
متن کاملKnowledge management: practices and challenges
Knowledge Management (KM) is a process that deals with the development, storage, retrieval, and dissemination of information and expertise within an organization to support and improve its business performance. Organizations are realizing that knowledge is a crucial resource for organizations and it should be managed judiciously. Organizations need to harness knowledge not only to stay competit...
متن کاملBest Practices in Enterprise Knowledge Management
KMWorld November/December 2006 Andy Moore . . . . . . . . . . . . . . . . . . . . . . . 2 Passing the Cringe Test: Has KM Made It to Prime Time? Once upon a time, saying the words “knowledge management” was the fastest way to get thrown out of a meeting. And not only would you be ejected, you would never be invited back. . . . Paul Sonderegger, Endeca . . . . . . . . . . . . 4 People Judge Rele...
متن کاملMeasuring the Effects of Knowledge Management Practices
Successful managers focus their attention on factors that are critical in establishing and maintaining an organisation’s competitive edge. The knowledge and skill of employees is one of those factors and it requires proactive management attention. Conceptually, this is achieved through Knowledge Management, a term that has existed in the mainstream of business lexicon for quite some time. Despi...
متن کاملPractices and Cultures of Knowledge Management
In this paper we take a CSCW perspective on knowledge management, looking at it at the level of daily work practice in two different contexts – project management and engineering design work. Special attention is paid to the diversity of artefacts central to knowledge management. Our analysis makes use of fieldwork in two companies. We use the notion of vignettes to illustrate a variety of know...
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ژورنال
عنوان ژورنال: Journal of Research in Innovative Teaching & Learning
سال: 2019
ISSN: 2397-7604
DOI: 10.1108/jrit-01-2019-0008